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If you are not happy with a purchase you make at their stores, simply return it in its original condition, with proof of purchase, within 30 days and they’ll give you a full refund or replacement.
Customers are advised that refunds and credit notes will only be given where proof of purchase (receipt, credit card statement, etc) is provided. To qualify for a refund or replacement, products need to be complete with all components and original packaging.
Conditions apply to some products:
Refunds and exchanges cannot be given against Audio/DVD and Computer Games. Should one of these products prove to be faulty it can be returned with your receipt within 30 days and they will exchange it for one of the same title.
Unwanted Food or Drink Products - Once supply conditions are broken, there are a number of factors outside of their control that can affect the quality of a product. Therefore perishable goods such as food and drink cannot be returned.
For reasons of hygiene and safety, personal grooming products, cosmetics or items of intimate clothing cannot be returned.
Mattresses, mattress toppers, duvets and pillows can only be returned if they are unused, in the original packaging and in a resaleable condition.