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They are confident that you will enjoy their eyeglasses and contact lenses. However, if you are not completely satisfied with your eyeglasses within the first 14 days after delivery (and with respect to contact lenses, 30 days), you are entitled to a refund, product exchange, or a 100% store credit. No questions asked and hassle-free.
Should you choose to return the Product, they shall provide you with a prepaid shipping label.
See below for further information on exercising your rights under their 14-day (and with respect to contact lenses, 30-day) money back/replacement guarantee.
In the event that eyeglasses are returned, it shall be returned in their unused, original and merchantable condition and in their original packaging, including all accessories such as case and cleaning cloth. In the event that contact lenses returned, it shall be returned unopened in their original, merchantable condition.
To start your eyeglasses return process, simply go to Returns section in their website and fill the return authorization form.
To start your contact lenses return, contact their Customer Service at firstname.lastname@example.org or call them at 1-800-917-7083, 24/7 to set up the exchange.
After you receive the returning shipping label, go to your Post Office or mailbox and send them the returned Product/s in their original packaging (as specified above), using the shipping label they have provided you with.
They will offer you:
o 100% money back guarantee or store credit (note that the refund does not include the cost of any shipping that is not Standard, as mentioned in the Shipment and Delivery section above).
o Product exchange of equal or lesser value.
A return shipping label will be provided free of charge upon your request (available for Continental U.S. addresses only). A tracking number should be provided to them for all returned items. Exchanges, issuance of store credit and refunds will only be processed once the returned item(s) arrive at their facilities, and can be verified with a tracking number.
Refunds will be effected via the same method of payment used to order the Product (credit card, debit card, PayPal, etc.). Please allow up to 30 days from when they receive the item, for the credit to appear in your account. Keep in mind that some refunds may take over 30 days from the purchase date to be processed.
In the event a "Buy One Get One"coupon is used, and one of the pairs is returned for a refund — 50% of the value of the returned pair will be refunded minus any applicable restocking fees.
Each item may be returned a single time, within 14 days after its delivery (and with respect to contact lenses, 30 days), for a 100% refund (as specified above), store credit or an equal-value exchange. The next return with respect to the same item will only be eligible for store credit or equal-value exchange. Every item originating from the same order may be returned up to 2 times in total.