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Returns can only be made on items in their original condition as received. An RMA number MUST be obtained first before returning the item. Please email firstname.lastname@example.org if you want to return any products, or if you have any questions. If an item is returned in not new condition, or is missing accessories, manuals, and combo items, it will not be eligible for return. A 15% fee or more may be charged at their discretion for all returned items. Please note that the original shipping costs of a product cannot be refunded and the customer is responsible for return shipping costs and for the safe return of the product. Products shipped for free under their Super Saver Shipping policy will have the cost-to-us of shipping subtracted from the refund. For items that are damaged upon receipt, customers have 7 days from the recorded delivery date the products are received to inspect the product for any physical damage, after which the customer is responsible for the damage.