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Lane Bryant's ship to store program provides you a free ground shipping option.
To return merchandise via return shipment, follow these steps:
Complete the return slip on your packing slip by indicating the return reason and quantity returned.
Use the Return Label from your packing slip to mail your merchandise return.
Enclose the unwashed, unworn merchandise with tags attached in the original packaging. Include the return slip.
They cannot assume responsibility for packages lost or damaged in transit and recommend you insure your package for the purchase price of the merchandise before sending it back to them.
Your return will be credited to the credit card used to make the purchase. If you placed an order with a Lane Bryant Gift Card, a new E-Gift Card worth the return value will be emailed to you. If you placed an order with a Lane Bryant Gift Card and a credit card, you will receive an E-Gift Card for the portion of your order paid with the Lane Bryant Gift Card, and a credit to your credit card for the portion charged to your credit card on your original order. PLEASE NOTE: Postage and insurance costs, as well as your original shipping and handling charges, are non-refundable.
You will receive the full purchase price for all items returned within 45 days of purchase (60 days if purchased with a Lane Bryant Credit Card). For all items returned after 45 (or 60 days with Lane Bryant Credit Card), you will receive a gift card for the lowest selling price of the items being returned.
You will receive an email notifying you when the item has been received and your account has been credited. PLEASE NOTE: It may take up to two full billing cycles for your credit to appear on your credit card statement. If you return an item purchased as part of a multiple discount (such as buy 1, select 1 for 50% off), your credit will be equal to the pre-discount price minus a portion of the discount you received as a result of receiving a multiple discount, not the pre-discount price of the single item.