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Beauty and fragrance orders over $49.00 qualify for free standard shipping.
Returns and exchanges may be completed in store or via mail. Lord and Taylor will gladly exchange or credit your timely return of unworn, unlaundered merchandise when it is presented in salable condition with the original vendor packaging and tags. Lord and Taylor cannot exchange or credit gourmet, altered, customized or personalized items. Used merchandise cannot be returned unless defective. Please note Lord and Taylor cannot accept returns at Lord and Taylor outlet or clearance center locations.
For purchases paid by check, a store credit will be issued if return is within 10 days of original purchase date.
For purchases made with PayPal, if the item is being returned via post, your PayPal account will be credited for the return amount. If PayPal was used, and a price adjustment is made, the adjusted amount will be applied to a Lord &Taylor Gift Card.
If the item is being returned to one of their stores, you will be refunded in cash.
For gift receipt returns, they will credit your Lord &Taylor account or issue a store credit.
Without a receipt, returns are issued at the lowest selling price as a credit to your Lord &Taylor account or as a store credit. Lord and Taylor reserve the right to refuse any return.
Merchandise returned after 90 days from the date of sale with or without a receipt will be credited at the lowest selling price as a credit to your Lord &Taylor account or as a store credit. For cash purchases with receipts, a cash refund will be issued within 90 days of date of purchase. Original shipping charges are non-refundable unless it is an exchange or return due to damage.