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ITEMS PURCHASED IN STORE
Sally Beauty Supply Store Purchases in the United States
In general, they will happily accept returned merchandise purchased at any of their United States store locations regardless of which store actually sold the item(s). Items purchased in store cannot be returned to a fulfilment center. Items purchased in store and shipped to any warehouse location cannot be returned and sender will not be issued a credit or refund.
Except for Special Restrictions stated below, you must have an original receipt dated within 60 days of purchase for a refund or exchange. All refunds will be made to the original form of payment.
After 60 days or without a receipt, you will be offered an in-store merchandise credit in the form of a Merchandise Return Gift Card, for the lowest selling price of the item(s) returned within the past 60 days before return. Any return without receipt over $250.00 may be subject to prior approval before a refund is given.
There are special return restrictions on electrical items, shears, hair, clipper blades, body jewelry, ear piercing and piercing implements, promotional items, free items, and equipment. See below for more details.